Shipping policy

At Elma Boutique, we place great importance on clear, transparent, and reliable delivery. Below you will find all the important information about our delivery areas, processing times, and shipping procedures.

Key Information

  • Order Cut-off Time: 4:00 PM ET (Monday–Friday)
  • Order Processing: 1–3 business days (Monday–Friday)
  • Tracking Number: Assigned automatically at order confirmation — first tracking update within 1–4 business days
  • Transit Time: 7–10 business days (Monday–Friday)
  • Estimated Delivery: 8–13 business days (Monday–Friday)
  • Shipping Costs: Free on all U.S. orders
  • Taxes & Duties: Included in the price (DDP) — no additional fees upon delivery

1. Delivery Area

We currently deliver to the United States. Orders from other countries cannot be processed at this time.

2. Delivery Address

Your order will be shipped to the delivery address provided during checkout. Please ensure all details are complete and correct, as incorrect or incomplete addresses may lead to delays or returns.

3. Order Processing Time

Our warehouse operates on a fully automated fulfillment system. As soon as your order is confirmed, a shipping label is generated and a tracking number is assigned to your order automatically.

Please note: receiving your tracking number does not mean your package has already left the warehouse. All orders are still physically processed within 1–3 business days (Monday–Friday, excluding public holidays).

Orders placed after 4:00 PM ET, on weekends, or on public holidays enter processing on the next business day.

4. Shipping Time

Once processed, your order will be shipped from our logistics centre. The average delivery time within the United States is:

7–9 business days (Monday–Friday)

Shipping time may vary due to:

  • Seasonal demand
  • Logistics or transport capacity utilisation
  • Weather conditions
  • Holidays
  • High order volume during promotions or warehouse sales

5. Total Estimated Delivery Time

Total delivery time consists of:

  • Processing time: 1–3 business days
  • Shipping time: 7–10 business days

→ Estimated total delivery time: approximately 8–13 business days from the date of purchase.

Please note: These delivery times are estimates. External factors may affect actual delivery. Our logistics team continuously monitors all shipments.

6. Shipping Costs

Shipping is completely free on all U.S. orders. There are no additional shipping or handling fees.

All taxes and duties are included in the price (DDP) — no additional fees will be charged upon delivery.

7. Shipment Tracking

Because our system assigns tracking numbers automatically at order confirmation, you will receive your shipping confirmation email with a tracking link shortly after placing your order.

Please allow 1–4 business days for the first tracking update to appear, as your package is still being processed and prepared in our warehouse during this time. This is completely normal and does not mean there is an issue with your order.

You can track your delivery at any time via: 👉 TRACK YOUR ORDER

We ship via USPS, FedEx, and DPD. All orders are fully trackable.

8. Delays & Missing Orders

If your order has not arrived within the estimated delivery window, please allow an additional 2 business days and check your tracking for updates.

If tracking shows "delivered" but you have not received your package, please contact us within 7 days at info@elmaboutique.com with your order number and shipping address. We will investigate with the carrier and resolve the matter promptly.

9. Failed Delivery or Incorrect Address

If delivery cannot be completed due to an incorrect or incomplete address:

  • The package may be returned to us
  • We will contact you to clarify the issue
  • We will offer redelivery or a suitable solution

Please double-check your delivery details carefully during checkout.

10. Delivery Confirmation

Once a package has been marked as delivered by the carrier, the delivery is considered complete.

If the package cannot be located, we will gladly assist you in contacting the shipping provider and investigating the matter.

11. Order Cancellations

Our fulfillment process is fully automated - once an order is confirmed, it immediately enters the processing and dispatch pipeline. For this reason, we are generally unable to cancel orders once they have been placed.

In exceptional cases, you may contact us at info@elmaboutique.com as soon as possible after placing your order, and we will do our best to intervene. However, due to the high volume of inquiries we receive, we cannot guarantee that your request will reach our team before the order has been dispatched.

Please remember: every order is covered by our 30-day return policy. If you no longer wish to keep your purchase, you can simply request a return within 30 days of delivery - we will guide you through the process.

12. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please email info@elmaboutique.com with clear photos of the issue within 7 days of delivery.

Upon review, if the item is confirmed to be faulty or incorrectly dispatched due to an error on our part, we will arrange a replacement at no additional cost to you — including return shipping where required.

13. Business Information

Store name: Elma Boutique

Phone: +16173518233

Email: info@elmaboutique.com

Opening Hours: Monday to Friday 9:00 AM – 5:00 PM ET
We aim to respond to all inquiries within 12-24 business hours.

Business Operator: SlaCom sp. z o.o.

Company Registration Number: PL7011210006

Registered Address: Hoża 86/410, 00-682 Warsaw, Poland